An AI chatbot is a software agent powered by advanced natural language models (like OpenAI’s GPT series) that can understand and generate human‑like text. When you integrate our chatbot on your website, you simply add a small JavaScript snippet to your pages. From that moment on, the chatbot becomes an embedded interactive widget that visitors can click or type into at any time. Under the hood, each message a visitor sends is sent via a secure API call to the GPT model, which analyzes the text using machine‑learning algorithms to interpret intent, context, and entities (e.g., product names or technical terms). The model then crafts an appropriate response based on its training data plus your customized script and FAQ database. That response is returned instantly and rendered in the chat window on your site. Because it runs 24/7, visitors receive immediate, consistent answers—whether they’re researching your latest metal fabrication specifications at midnight or comparing multilingual pricing terms on the weekend. The chatbot logs every interaction so you can see what questions come up most often, and you can fine‑tune its knowledge base over time. Compared to hiring additional support staff, the AI chatbot scales automatically, never takes breaks, and evolves as your product line grows, ensuring you always provide accurate, on‑brand information.
