Even the most sophisticated AI model can encounter questions outside its current knowledge scope. When that happens, our chatbot is designed to handle fallback scenarios gracefully so no visitor is left frustrated. First, it offers to collect basic contact details—such as name, email, and a brief description of their query—to ensure you can follow up directly by phone or email. Simultaneously, it suggests alternative resources, such as relevant product pages, PDF manuals, or links to instructional videos on your site.
Behind the scenes, each unhandled question is logged and flagged for review. Our team regularly analyzes these logs to identify common gaps and then expands the chatbot’s training data or refines its prompt instructions accordingly. If you have a live‑chat or help‑desk system, we can integrate the chatbot to automatically escalate certain query categories to a human agent during business hours. This hybrid approach ensures visitors always receive timely assistance, whether from AI or a real person, while continuously improving the chatbot’s ability to handle similar questions autonomously in the future.
