Training and updating your AI chatbot is an ongoing, collaborative process designed to keep responses accurate and aligned with your evolving product lineup. Initially, we gather all your existing resources—product data sheets, specification manuals, FAQ lists, and any training materials you have. We then use these documents to fine‑tune the GPT model, teaching it to recognize and correctly reference your unique product names, technical capabilities, and common troubleshooting tips.
As you introduce new products, revise technical specs, or adjust service offerings, simply share the updated documents or data with our team. We apply a systematic retraining protocol: first integrating the new information into the chatbot’s knowledge base, then testing it against a suite of sample queries to verify accuracy. If inconsistencies arise, we refine the prompt engineering—adjusting the model’s instructions so it prioritizes the latest data. Updates are typically completed within 24–48 hours of receiving your materials, minimizing downtime.
Because we continuously monitor real‑world chatbot interactions, we also identify gaps where the bot may struggle to answer certain questions. We use these insights to proactively refine scripts, add new conversational branches, or adjust fallback logic. This cycle of deployment, monitoring, and fine‑tuning ensures that your chatbot remains a reliable, up‑to‑date resource that mirrors the growth and innovation of your business.
