On a monthly basis, we compile a detailed report that highlights trends and actionable insights. This includes the most frequently asked questions (revealing areas where customers may need additional content), the percentage of queries successfully resolved without human intervention, and lead‑capture statistics broken down by source. If a visitor leaves their email address in the chat, our system immediately forwards that lead to your sales inbox, ensuring no opportunity is missed. Additionally, we identify conversation drop‑off points—instances where users abandon the chat mid‑interaction—so you can review and refine those scripts. Finally, we provide strategic recommendations based on the data, such as adding new FAQ pages to your site, adjusting product documentation, or expanding the chatbot’s script to cover emerging customer concerns.
