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AI Chatbots have become an increasingly crucial tool for businesses looking to provide instant, round-the-clock customer support. For Taiwanese B2B manufacturers who export their products worldwide, implementing a chatbot on their website can help them better serve their international customers, streamline their sales process, and ultimately drive more conversions. However, with so many chatbot solutions available on the market, finding the right one that balances cost and effectiveness can be a challenge.
How to choose the right website chatbot for your business
One common mistake that many Taiwanese exporters make when choosing a chatbot is opting for a solution that comes with too many expensive features, many of which they may not actually need.
These are the key things you should look for when choosing a chatbot for your business:
- The chatbot must be using the latest AI model (Open AI GPT 4): If the chatbot is using an older model, the quality of the answers will not be as good.
- The chatbot works perfectly on mobile: A simple friendly mobile interface that pops up a message to attract the visitors attention is what you should look for.
- You can capture customer contact information: The chatbot should ask all visitors to provide their contact information so that you can follow up on the conversations if needed.
- The supplier does the work of training the chatbot: You should not need to write long lists of questions for a chatbot, providing it with all of the product data and sales points should be enough to train it.
- The chatbot is hosted on YOUR website (Important): Some chatbot solutions take people away from your website to a separate domain where the chat bot is hosted. This is bad for your business as it tells Google that people are leaving your website so you get no benefit from the time that people spend there.
Make Sure Your Chatbot is Within Your Domain
Another important consideration when choosing a chatbot solution is where it will be hosted. While some providers offer standalone chatbot platforms that are separate from your website, hosting your chatbot within your own domain can provide significant benefits for your site’s search engine optimization (SEO).
When your chatbot is hosted within your domain, the time that users spend interacting with it contributes to your website’s overall engagement metrics, such as time on site and pages per session. These metrics are important signals to search engines like Google that your site is providing valuable, relevant content to users, which can help improve your search rankings and visibility over time.
To check if a chatbot is hosted within your domain, you can simply look at the URL of the chatbot window. If the URL includes your website’s domain name (e.g., “www.yourcompany.com/chatbot”), then it’s hosted within your domain. If the URL points to a separate domain or subdomain (e.g., “chatbot.yourcompany.com” or “yourcompany.chatbotprovider.com”), then it’s not.
Al Chatbots Should Be Multilingual at No Extra Cos
All chatbots that use GPT4 are multilingual by default, so if you are being asked to pay extra for this feature, then you are not getting a good deal.
It is important to make sure that this functionality is not blocked as it will allow your customers to communicate in their own language, making them much more comfortable about interacting with your company and more likely to contact you too.
If you are worried about how to communicate with these customers in their own language, then GPT can help you do that as well so there is no need for concern if you start receiving foreign language communications. Instead look at it as a great opportunity to provide better customer service and capture more opportunities than your competitors.
Regular Reporting & Training Are Critical for Success
Our chatbots report conversations via email to customers every day so that customers can immediately follow up on sales opportunities. We also provide detailed monthly reports that you can use to check all of the answers are correct and also identify any areas where the chatbot has made mistakes and may need further training.
Keeping the chatbot updated with corrected information or adding new product information is a task that we do for the customer. You should not have to spend hours of your time each month writing lengthy answers for the chatbot to learn.
Try Other Chatbots & Compare Costs Before You Make a Decision
There are many solutions available on the market at the moment. The best way to compare them is to ask for websites where the chatbots have been installed and then try them out for yourself:
- Does it attract my attention?
- Is it easy to use?
- Is it too complicated?
- Is it too expensive?
Additionally you could ask for a contact at the company using the chatbot so that you can ask them about their experience working with the supplier and whether they think it is good value for money.
At Globalsense we want to help you succeed with effective solutions that deliver results at reasonable prices. If you would like to find out more about our Chatbot solutions using GPT 4, please contact us for a free consultation.